Manage E-business and IT projects by developing and implementing strategies to enhance our online presence. Oversee innovative project management and create engaging content while analyzing the performance of digital campaigns. Collaborate with internal teams to ensure marketing actions are aligned and coherent. Stay informed about market trends to identify new growth opportunities and drive customer acquisition and engagement through a seamless omnichannel experience. Define and implement loyalty and engagement strategies, monitor existing customer bases, and manage performance metrics to achieve online KPIs and SLA targets. Conduct benchmarking analysis to assess competitor strategies and ensure compliance with relevant regulations.

Manage Web Content & Visual, CRM/CVM, and Contact Centre Functions and teams Plan and oversee the development of new online sales initiatives Ensure acquisition and engagement of new customers through an omnichannel customer experience Manage the existing customer base and drive its development Define and implement loyalty/engagement strategy, bonus and promotion guidelines, allocation, and control Monitor and manage player performances and behaviors Define sales channel mix, sales budget, and targets Be responsible for online KPIs and SLA targets Conduct benchmarking analysis and monitor competitors' strategies and technologies Ensure compliance with responsible gaming guidelines, gaming regulations, and contractual requisites Participate in the definition of the training plan Support the development of the organizational structure

Social media account management manage content creator Digital Marketing Strategy corridnation and planning with CRM report and strategical report (kpI, recommendation ...)

Social media account management Creating social media graphics for daily posts manage digital projects, web development as well as a versatile team RH management /Commercial prospection Establishing Management/Financial /Digital Marketing Strategy

Management of Facebook, Instagram and LinkedIn accounts Creating social media graphics for daily posts Moderation of accounts manage the project in HR and on the performance deadlines of tasks and deliverables

Coaching: martial arts and physical and mental preparation digital network management / staff management